Support

Email hojae.hotherside@gmail.com for account access, a product defect, a privacy request, a safety concern or a founding-cohort enquiry. Identify your message as relating to otherthing and include the email address used for your account when relevant.

Include the device model, iOS or iPadOS version, app screen and the steps that led to the problem. Do not send passwords, Sign in with Apple credentials, camera serial numbers or source photographs.

otherthing begins with a founding cohort of Leica owners. Access may be staged while the cohort opens and is not guaranteed.

If you would like to ask about the cohort, use the contact route and mention the camera system you use and what you hope to keep in context. Do not send photographs or serial numbers in the first message.

If you cannot access the app to delete an account, request access or correct personal information, contact the operator. We may need to verify account ownership before acting.

Use the in-app report control for a profile, photograph, conversation, reply, comment or Session. Use the member menu to block an account. For a serious safety or privacy issue that cannot wait for the in-app route, contact the operator and mark it as urgent.

Current stage: Founding cohort. Service access may be staged while the founding cohort opens.

If support confirms an outage or material service issue, this page will be updated with the affected function and recovery state.