Support

Email hojae.hotherside@gmail.com for account access, a product defect, a privacy request, a safety concern or a founding-cohort enquiry. Identify your message as relating to otherthing and include the email address used for your account when relevant.

Include the device model, iOS or iPadOS version, app screen, whether you use Original or Field, and the steps that led to the problem. Do not send passwords, Sign in with Apple credentials, serial numbers or source photographs.

otherthing is a record of your things, and a meaningful record of what you do with them. The beta recruits in stages, starting with camera people of every brand. Joining needs only a profile: no camera, brand, photograph or post. Access is staged and not guaranteed. otherthing runs on iPhone and iPad with iOS 26 or later, and on iPhone Duo.

If you would like to ask about the cohort, use the contact route and mention your interests and the Things you would like to record. Do not send photographs or serial numbers in the first message.

If you cannot access the app to delete an account, request access or correct personal information, contact the operator. We may need to verify account ownership before acting.

Use the in-app report control for a profile, photograph, conversation, reply, comment or Session. Use the member menu to block an account. For a serious safety or privacy issue that cannot wait for the in-app route, contact the operator and mark it as urgent.

Current stage: Founding cohort. Service access may be staged while the founding cohort opens.

If support confirms an outage or material service issue, this page will be updated with the affected function and recovery state.